Shipping & Returns

These Particular Conditions of the Purchase Agreement apply to online sales made through the abolengojoyeria.com website of which Joyería Abolengo S.L. is the owner

Abolengo Jewelry S.L. is a limited company with registered office at Vía Sindicat nº1 Palma de Mallorca provided with the CIF nº B 57946568.

The use by the client of the Online Jewelery services presupposes, in any case, the acceptance of the Particular Conditions of the International Online Purchase Agreement, in the version published by Joyería Abolengo SL, at the moment of the purchase order. . Therefore, it is convenient that the customer reads these Special Conditions before proceeding to make a purchase, as well as the general terms and conditions of use of the portal.

In everything that is not foreseen in these Particular Conditions of the International Online Purchase Contract, it will be necessary to comply with the terms and general conditions of use of the portal.

1. Purpose of the contract

These particular conditions of online purchase apply to the purchase of any product present in the Online Jewelery made by customers who have their delivery address in any of the following countries:

European countries: Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta , Norway, the Netherlands, Poland, Portugal, the United Kingdom, Romania, Sweden and Switzerland.

The prices of each of the jewels and accessories are indicated on the website on the date of placing the order. The prices are detailed in each item including taxes and fees. The cost of shipping and any other service is also specified and will be indicated to the customer in a disaggregated manner at the time you place the order. In the event that there are import taxes in the country of your domicile, the customer must pay them on their own.

The purchase service through the ONLINE JEWELRY regulated in these Particular Conditions only allows the purchase of products and services to customers over 18 years and residents in the above mentioned countries.

Joyería Abolengo S.L reserves the right to cancel a customer's access account if fraudulent, speculative or bad faith acts are detected in the use of this service.

Joyería Abolengo S.L will modify and update, if it deems appropriate, articles and prices in response to commercial criteria of the company although the changes will not affect the products that have been accepted.

2. Contracting procedure

Before hiring, the client will have at his disposal in the JEWELERY ONLINE information about the procedures that must be followed for the conclusion of the electronic contract of sale of products or services. The online purchase procedure consists of the following phases that are referenced in the online purchase process:

Purchase
Data Form
Payment
Confirmation
Shipping

Joyería Abolengo S.L will archive the electronic document so that it is accessible to the client at a later time after the conclusion of the Contract. The language in which the contract can be formalized is Spanish and English. To modify your registration data or, where appropriate, those of the company you represent, you must go to the following address: abolengo@abolengojoyeria.com

Finally, during the online purchase process you will be required to provide the data (eg, the delivery address) that are necessary to perform the execution and control of the purchase (including the delivery of the product and the collection of the price). The billing information will be those that appear in the user's record. Joyería Abolengo SL is not responsible for the mistakes made by the client in the data you provide us for the purchase, the client must pay special attention to completing the forms and without prejudice to the possibility of correcting said data after the making the purchase, when possible, at the following address: Jewelry Abolengo Vía Sindicat nº1, 07002, Palma. Illes Balears, or if you prefer by phone: +00 34 971 711 007.

If the customer enters erroneous data during the purchase process and its correction results in expenses, Joyería Abolengo S.L reserves the right to charge these expenses to the user's account or to cancel the purchase requested.

3. Obligations of the parties

3.1. Payment

The price of the products will be the one stipulated at all times on the WEBSITE, except in case of manifest error. Even though Joyería Abolengo S.L tries to make sure that all prices listed on the WEBSITE are correct, errors may occur. Si Joyería Abolengo S.L. discover an error in the price of the products that the client has ordered, Jewelry Abolengo S.L, after informing the client as soon as possible, will give you the option to reconfirm your order at the correct price or cancel it. If Joyería Abolengo S.L is unable to contact the customer, the order will be considered canceled and will be fully reimbursed the amounts that had been paid.

Joyería Abolengo S.L is not obliged to supply products (even if the Shipping Confirmation has been sent) if the error in the price is obvious and unambiguous and could reasonably have been recognized by the customer as an incorrect price.

The prices of the products Abolengo Jewelry S.L may vary, but (except as stated above) the possible changes will not affect orders with respect to which a Shipment Confirmation has already been sent.

Given the particularities of the online purchase, the price of the products indicated in the WEBSITE refers only and exclusively to the purchases made in it, without having to coincide with the retail price in the physical establishment Joyería Abolengo . In accordance with the foregoing, the price indicated on the WEBSITE is only considered binding for online purchases and in no way binds the physical establishment Jewelry Abolengo.

The customer of the Abolengo Jewelry products S.L. is committed to a diligent and good faith use of the portal, to satisfy the payment of the established price and is responsible for the veracity of the supplied data required for the transaction.

The prices of each of the jewelry and accessories are indicated on the website on the date of placing the order and include taxes and fees. The amount of the shipping costs is indicated to the customer in a disaggregated way at the moment of placing the order.

The customer can choose the means of payment at the end of the shipment.

The shipping time will depend on each jewel.

Payment by card: all credit and debit cards of the Visa and MasterCard brands are accepted.

Payment by transfer: will be made by transferring the customer's bank to the account of Jewelry Abolengo S.L. indicated on the check out page, sending the following proof to abolengo@abolengojoyeria.com. Once the payment is confirmed by the administration department, the product will be shipped.

For the payment process, Jewelry Abolengo S.L. uses third-party services to Jewelry Abolengo S.L. and, in particular, those of the PAYROLL of the financial institution BBVA (online payment gateway, which functions as a virtual point-of-sale terminal). The service providers will ask the client for certain information to make the payment, according to the payment modalities that they offer. Once the payment process (step 3 of the online purchase process) has been successfully completed, the contract will be deemed concluded and Joyería Abolengo S.L. The contract will be confirmed by email within a maximum period of 24 hours.

3.2. Delivery

Unless otherwise expressly stated during the online purchase process, the delivery procedure to the client of the Abolengo Jewelery product or service S.L. acquired through the Service, will be carried out in accordance with the following steps:

The shipment will be made to the address indicated by the customer during the purchase process, as completed in step 2 (Data Form);

The shipment will be made through a courier service provided by a third party outside of Abolengo Jewelry S.L. undertakes to deliver the product paid by the customer to the delivery address within 72 hours.

The delivery and delivery times of the product are the following:

For shipments within the European Union, the deadline is 5 working days.

For shipments outside the European Union, the deadline is 7 working days, unless there is a delay in customs.

Ni Joyería Abolengo S.L. nor the shipping company are responsible for customs management that may slow shipping.

If there is any problem in the processing of your order or delivery, Jewelry Abolengo S.L. will contact the client to inform him of the incident. In any case, the client may also contact the Abolengo Jewelry S.L. to check the status of your order and delivery at the following address abolengo@abolengojoyeria.com and phone number: +00 34 971 711 007.

Except that during the online purchase process expressly stated otherwise, the shipping costs of the product or service Jewelry Abolengo S.L. acquired through the Service will be fully supported by Joyería Abolengo S.L .

4. Withdrawal and return

The client has the right to withdraw from the contract within the THIRTY calendar days following receipt of the article.

In application of the European regulations on consumer protection, the personalized objects that the client has ordered from Abolengo Jewelry S.L are excluded from the possibility of exercising the right of withdrawal. In these cases the return of the object will not be possible.

For the formalization of the withdrawal the client must send to the mail address abolengo@abolengojoyeria.com, within the indicated period, the return form that is collected at the end of this section, indicating his willingness to desist, his data (including his number of account) and those of the contract whose withdrawal is intended.

For the purpose of refunds, the customer will be obliged to proceed with the shipment of the product and its original packaging in perfect condition, within a period of 14 (fourteen) calendar days from the date on which it communicates its decision to withdraw from the contract to the following address : Abolengo Jewelry SL Via Sindicat nº1, 07002, Palma de Mallorca, Illes Balears, Spain.

Formalized the withdrawal and returned the item together with its original packaging, the price will be returned in the shortest possible time, and in any case, in the fourteen calendar days following the moment when Jewelry Abolengo S.L. had knowledge of the customer's withdrawal and received the goods in the aforementioned conditions.

All payments received will be returned, including delivery costs if any (except for the additional cost of shipping costs in the event that the customer has chosen a delivery method different to the less expensive mode of ordinary delivery that we offer) . The means used for the return will be by bank transfer to the account number provided by the customer on the withdrawal form.

The costs of returning the product will be borne by the customer.

Withdrawal form

To the attention of Abolengo Joyería S.L., Vía Sindicat nº1, 07002, Palma de Mallorcca.

I hereby inform you that I am withdrawing from our sales contract (contract data) of the following property: (description as it appears on the website)

Order on ...... and received the ...

Customer name:

Customer's address:

Account number of the client for the purpose of return:

Signature of the client: (only if the present form is presented on paper)

Date:

In application of European consumer protection regulations, the custom objects and size changes that the client has ordered to Abolengo Jewelers SL are excluded from the possibility of exercising the right of withdrawal. In these cases, the return of the object will not be possible.

5. Existence of guarantee

Abolengo Jewelry S.L. offers its customers products and services of the highest quality.

The gold used for the manufacture of the pieces is of first law of 750 thousandths, the first law silver of 925 thousandths, the platinum of first law 950 thousandths.

Diamonds from Abolengo Jewelry S.L meet the conditions of the "Kimberley Treaty" (certification system for international trade in diamonds not coming from countries in conflict).

Given the special characteristics of the products marketed by Joyería Abolengo S.L. in ONLINE JEWELRY, there are slight differences between each product or service acquired, mainly due to the uniqueness and exclusivity of each and every one of the materials and stones used in its preparation, which is also, to a large extent, handmade. Therefore, there are no products or services Jewelry Abolengo S.L. exactly the same and, in any case, it is inevitable that the product delivered to the customer differs slightly from that shown in the photographs included in the purchase process of the ONLINE JEWELRY (even if it had been the same). In no case, these differences will imply the delivery of products or services with a lower quality of materials than those expressly mentioned in the Portal. Likewise, the client is informed and is aware that the size of the photographs contained in the Portal does not correspond to the actual size of the products Abolengo Jewelery S.L. offered

Therefore, the client is informed and expressly consents to these circumstances and differences, without these being the cause of termination of the Contract.

In any case, without prejudice to what is established at the beginning of the section, the products Jewelry Abolengo S.L. acquired by the customer through the purchase procedure established on the website have the legal guarantee of consumer goods, that is, their compliance with their description on the website and with these Particular Conditions.

Abolengo Jewelry S.L. responds to the lack of conformity that manifests within two years of delivery. The consumer must inform the seller of the lack of conformity within two months of having knowledge of it. Failure to comply with this deadline will not result in the loss of the right to adequate sanitation, the client being responsible, nevertheless, for the damages or losses actually caused by the delay in the communication. In any case, the warranty is excluded for those damages caused by improper use, as well as in general those excluded by current European Union legislation.

6. Customer service

The purchasers of jewelry products Abolengo S.L. You can address your complaints and claims to the following address: abolengo@abolengojoyeria.com or Jewelry Abolengo S.L., Vía Sindicat nº1, 07002, Palma de Mallorca, Illes Balears.

Abolengo Jewelry S.L. does not cover the cost of shipping to the after-sales service.

7. Competent jurisdiction and applicable law

For any dispute arising from this online sales contract, Spanish courts will be competent. Likewise, the Spanish law (Consolidated Text of the General Law for the Defense of Consumers and Users) will be applicable in everything that is not foreseen in this contract.

The European Commission offers a platform for alternative dispute resolution, which can be accessed from: http://ec.europa.eu/consumers/odr/

Abolengo Jewelry S.L. is not attached to any association and organization that offers an extrajudicial system of conflict resolution.

8. Intellectual and industrial property

All content (including graphic design, source code, logos, texts, graphics, illustrations, photographs, trade names, trademarks or distinctive signs and any elements that appear in the Portal), unless expressly stated otherwise, are owned Exclusive Jewelry Abolengo SL or from third parties.

No intellectual or industrial property rights over the Portal or any of its constituent elements are transferred to the client, and the client is expressly prohibited from reproducing, transforming, distributing, publicly communicating, making available, extracting, reusing, re-sending or using of any nature, by any means or procedure, of any of them, except in cases where it is legally permitted or authorized by the owner of the corresponding rights.

In any case, Jewelry Abolengo S.L. reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Portal, as well as the General Conditions or the corresponding Particular Conditions

9. Availability of the Online Shopping Service

The Service will be available permanently twenty-four 24 hours a day. Joyería Abolengo S.L. informs the buyer that anomalies or interruptions in the availability or operation of the Service may occur due to causes not attributable to Joyería Abolengo S.L. (technical problems of Internet providers, telecommunications, problems in the buyer's terminal, etc.), so the period to make the purchase may be extended.